Privacy Policy

Effective Date: 21-06-2025

1. Personal Information We Collect

Device Information.

When you visit our Site, we automatically gather data about your device, including web browser, IP address, time zone, and installed cookies. As you browse, we log which pages you view, which products attract your attention, what referred you to our site, and how you interact with it—collectively “Device Information”.

Order Information.

When placing an order—or attempting to—we collect your name, billing/shipping addresses, payment details (excluding full card numbers), email, and phone number. We refer to this as “Order Information”.

Together, these data types form “Personal Information.”

2. How We Use Your Personal Information

By using our services or purchasing from us, you consent to the use of your Personal Information for purposes including:

- Processing and fulfilling orders (payment processing, shipment, invoices)
- Communicating via SMS, email, WhatsApp, or other channels
- Screening orders to detect and prevent fraud
- Improving and optimizing our Site through analytics
- Sending targeted advertising and marketing communications

3. Sharing Your Personal Information

We may share your information with trusted third parties:

- Shopify for powering our online store
- Logistics partners (e.g., Delhivery) for delivery services
- Analytics providers (e.g., Google Analytics) to improve site experiences
- Payment processors and other service providers essential to our operations

We may also disclose information to comply with legal obligations or to protect our rights.

4. Behavioural Advertising

We use your Personal Information to run targeted ads and marketing campaigns. You may opt out via:

- Facebook Ads settings
- Google Ads settings
- Digital Advertising Alliance or other opt‑out tools

5. Do Not Track

We do not alter our data collection or usage practices in response to browser “Do Not Track” signals.

6. Your Rights (EU GDPR)

If you reside in the European Union, you have rights under GDPR, including:

- Access, correction, or deletion of your personal data
- Objecting to or restricting certain data processing
- Data portability
- Withdrawing marketing consent at any time

Data Transfers

Your information may be transferred and processed outside the EU, including in India. We ensure these transfers comply with applicable laws.

7. Data Retention

We retain Order Information for our records unless you request deletion. Device Information retention is based on standard analytics or fraud‑prevention timelines. You may request removal of your data at any time.

8. Children’s Privacy

The Services are not directed to, and are not intended for use by, individuals under the age of 18. We do not knowingly collect, sell, or share personal information from individuals under the age of 18. If you are a parent or legal guardian of a minor who has provided us with personal information, you may contact us at the details provided below to request the deletion of such information.

As of the Effective Date, 21-06-2025 of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms are defined under applicable data privacy laws, the personal information of individuals under the age of 18.

9. Changes to this Privacy Policy

We may update this policy to reflect operational, legal, or regulatory changes. Any updates will be posted here with a revised “Effective Date”.

10. Contact Us

If you have any questions regarding our privacy practices or this Privacy Policy, or if you wish to exercise any of your data protection rights, please contact us by email at care@qoral.in.