Shipping Policy

QORAL (“we,” “our,” or “us”) operates the website www.qoral.in (“Website”). By placing an order through this Website, you agree to the terms outlined below. These terms are designed to ensure a clear understanding between both parties and to establish mutual expectations for a smooth shopping experience.

1. Stock Availability

We strive to maintain real-time, accurate inventory on our Website. However, in rare cases, discrepancies may occur, and certain items may be unavailable at the time of purchase. In such instances:

We will fulfill the items currently in stock.

We will promptly contact you regarding the out-of-stock item, offering you the choice to wait for a restock or receive a refund for the unavailable product.

2. Dispatch Timeline

Orders are typically dispatched within 2 business days of order confirmation. While we aim for timely dispatch, certain orders may experience delays due to unforeseen circumstances or high demand.

Our warehouse operates Monday through Saturday, during regular business hours.

We remain closed on public holidays. In such cases, any resulting delays will be communicated and minimized to the best of our ability.

3. Shipping and Delivery

Delivery times (5-7 Days) are estimates and not guaranteed.
We are not responsible for delays due to third-party couriers, natural disasters, or other unforeseen circumstances.

4. Tracking Notifications

Once your order has been dispatched, you will receive a tracking link via email or WhatsApp. This link will allow you to monitor the delivery status in real time through our courier partner’s tracking system.

5. Order Cancellation Policy

If you wish to cancel your order, you may do so at any time before it is dispatched.
Once the order has been shipped, please refer to our Return & Exchange Policy for further assistance.

6. Change of Delivery Address

Should you need to update your delivery address, you may request a change prior to dispatch. Unfortunately, once an order is shipped, we are unable to modify the delivery address.

7. Customer Support

For any order-related concerns or general inquiries, feel free to reach out to us:

care@qoral.in